Terms & Conditions

Your seller is SEABAEHO SEAFOOD PTE. LIMITED (UEN 202319486K), trading as SeaBaeHo and incorporated on 18 May 2023. References to “we”, “us” and “our” mean that company.

These terms apply to orders placed through the SeaBaeHo website for delivery in Singapore. Please read them before placing an order and provide accurate contact and delivery details. If you order for another person or a business, you must be authorised to do so.

An order reference acknowledges receipt of your order or request. Availability, any final-weight adjustment and delivery arrangements may still need confirmation. Keep your order reference and contact us if you are unsure whether an order was received; please avoid submitting it again while we check.

All prices are in Singapore dollars. Read the selected product’s size, cut, condition, unit and quantity before ordering. A per-kilogram rate is different from the price of a selected pack or animal. Seafood naturally varies in shape, colour and size; photographs are illustrative, while the stated product description and agreed selection apply to your order.

Fixed-price selections use the price shown for the selected option. Live seafood and items marked for final-weight confirmation carry an estimate. We confirm availability, actual weight and the payable amount before payment for those items.

Applicable discounts and delivery charges are shown in the order calculation. If an item, price or availability needs correction, we will explain the change and agree the revised order with you before requesting a different payment. A replacement product, size or paid upgrade requires your agreement.

Offers apply according to their stated conditions. Changes to website prices or these terms do not retrospectively change an already agreed order without your agreement.

Submitting checkout does not collect a card payment on this website. Take App supports our order records and sends order and payment information through its order flow, including WhatsApp communications. Follow the payment instructions associated with your confirmed order.

For a fixed-price order, we prepare the requested delivery after payment is verified and will contact you if a stock or delivery exception arises. For an order requiring final-weight confirmation, wait for confirmation of the final weight and amount before paying.

Please quote the correct order reference when arranging payment. If payment instructions appear unexpected or inconsistent, contact SeaBaeHo using the details below before transferring money.

• Delivery fee: S$30 when the items total after applicable discounts is below S$128.
• Complimentary delivery: when that items total is S$128 or more. The delivery fee itself does not count towards this threshold.
• Delivery window: 2pm–8pm. The date and availability are confirmed with your order; selecting a date is a request until confirmed.

For items whose weight must be confirmed, the displayed delivery calculation is provisional until the final items total is agreed. We will explain any resulting change before payment.

Please provide an accurate address, unit number, postal code and reachable phone number, and arrange for someone to receive the seafood. If an address, access problem or delay affects delivery, contact us promptly so we can agree the next step. Any additional delivery arrangement and its charge must be explained and agreed first.

Delivery times can be affected by traffic, weather or operational issues. We will contact you about material changes. These terms do not promise unconditional next-day delivery or delivery at an exact time.

Contact us as soon as possible if you need to amend or cancel an order. What can be changed depends on whether seafood has already been sourced, cut, prepared or dispatched. We will explain the available options and confirm any agreed cancellation or adjustment with you.

If we cannot supply an item you have paid for, we will discuss an agreed replacement or a refund for the unavailable item. We will confirm the refund amount, method and expected processing time when arranging it.

Seafood is perishable. Please contact us before sending any item back so an appropriate and safe return or quality-resolution arrangement can be made. This does not limit any rights or remedies you have under Singapore law.

Any meat fullness or quality issue with your Tropical Lobster or Mud Crab? We’ll exchange it 1-for-1.

Contact us promptly with your order reference and what happened. Photographs can help us understand the issue where you can provide them safely. We will work with you on the exchange arrangements and assist with quality, incorrect-item or missing-item concerns for other products too.

Your statutory consumer rights remain available in addition to our exchange promise.

Check the items on arrival and follow the product’s storage and preparation instructions. Arrange prompt, appropriate chilled or frozen storage and handle live seafood according to suitable guidance. Do not consume seafood if you suspect a safety problem; contact us for assistance.

Fish, crustaceans and molluscs can cause allergic reactions. Please ask about a product before ordering if you have an allergy or a particular dietary requirement. We do not describe the range as free from allergens or cross-contact.

Our seafood guides provide general preparation ideas. They do not replace the instructions for the specific product or advice needed for an individual dietary or health requirement.

Google sign-in is optional. Keep your account secure, use accurate details and tell us if you suspect unauthorised activity. Do not misuse the site, interfere with its security, attempt unauthorised access or submit fraudulent orders.

The site’s branding, photographs, artwork and written content belong to SeaBaeHo or the relevant rights holders. Please obtain permission before reusing them commercially, except where the law permits use without permission.

Our Privacy Policy explains the information used for orders, accounts and support, as well as your privacy choices. Separate services such as Google, Take App and WhatsApp have their own terms for use of those services.

Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded, including applicable rights under Singapore’s Consumer Protection (Fair Trading) Act. Nor do these terms exclude liability for fraud, or death or personal injury caused by negligence.

Singapore law governs these terms. Please contact us first so we can try to resolve a concern. This does not prevent you from approaching CASE, the Small Claims Tribunals where eligible, a regulator or a court with jurisdiction.

For order assistance, email seabaeho@gmail.com, call +65 9188 2739 or message us on WhatsApp.

We may update these terms for future orders. The latest version and updated date will be available on this page. For an existing order, the terms agreed when that order was placed continue to apply unless a change is agreed with you or required by law.